Return and Refund Policy

Thanks for shopping at Ascot Studios.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Return the Package to: Ascot Studios, Unit H, Bee Mill, Preston Road, Ribchester, PR3 2ES

Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

We can not refund if item is lost or damaged in transit. Please ensure that the correct insurance is taken out and proof of postage obtained.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

Items Not Eligible
The following are not eligible for refunds. Sale Items/Discounted Items.